DELIVERY & RETURNS

Delivery

Our postage is calculated for mainland UK including the Scottish highlands.

Please contact us for further information on delivery charges for the Channel Islands, Isle of Man, Scilly Isles, Northern Island and the Isle of Wight.

Petal Vale orders are dispatched to the UK via Hermes couriers. This is not a guaranteed service but orders are usually delivered within three working days after dispatch. We aim to dispatch your parcel within two working days of your order being accepted. (Please note that during busy times, – October to January – postal services can take longer to deliver goods).

The courier will make three attempts to deliver your parcel, usually on consecutive days. If you’ve missed the first attempt, they’ll leave a card to let you know of the next delivery date. You will also get notifications from Hermes with regards to your parcel by email and text (please remember to include both when checking out). Your courier will also give you the option to choose a safe place to leave your parcel, for example; front porch or garage.

Deliveries take place any time between 8am-8pm, Monday to Friday and 8am-6pm on Saturdays. We’re unable to change the time they’ll attempt but they’ll always try to provide a 2 hour estimated time of arrival which is updated on the tracking. 

Please note:

Depending on the size or weight of an item we may occasionally use an alternative courier service. 

Pallet deliveries for larger items have seperate delivery instructions which are displayed on the product description page. Please read our Pallet Delivery page for more informaton.

Please contact us for further information on delivery charges for these postcodes: 

Channel Islands – All postcodes containing GY and JE

Isle of Man – All postcodes containing IM

Scilly Isles – TR21-TR25

Northern Ireland – All postcodes containing BT

Isle of Wight – PO30-PO41

Returns

Changing your mind

You have 28 days from receipt of your order to return your goods to us. Goods should be unused and in the original packaging. If you change your mind, please contact us at returns@petalvale.co.uk.

Please include the following information in your email:

  • Your order number
  • The item number for the purchase you wish to return.
  • We would be grateful if you jotted a quick note as to why you have chosen to cancel – we may use this information to improve Our Goods and services.

On receipt of your email we will begin the returns process and advise you on how to proceed.

On receipt of your return we will issue you with a full refund (minus the return postage cost).  We will reimburse the equivalent standard delivery cost of the original postage. Refunds will be made using the same payment method that you used when ordering the Goods. Please ensure you retain your proof of postage for safe keeping.

 

Unfortunately, we are unable to offer a free returns service at this time, however, if you have a PayPal Account you can claim back the cost of returning your item. Simply pay for return shipping and then request reimbursement from PayPal by following the link above. If your request is accepted, you will receive the corresponding funds directly into your PayPal account. It can take up to 10 days from the time you submit the refund request form for a refund to go through. PayPal will accept returns from local post regular mail, courier, or any other regular shipping options or service. Please ensure you retain you postal receipt as PayPal will not accept your request without proof of postage.

For more information please refer to our Terms & conditions (12. Cancelling and Returning Goods if You Change Your Mind).

Please read our Pallet Delivery page for more informaton on returning larger items.

 

Faulty, Damaged or Incorrect Goods 

If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced) Goods, please contact us at returns@petalvale.co.uk as soon as reasonably possible to inform us of the fault, damage or error, and to arrange for a refund or replacement. Please include the following information in your email:

  • Your order number
  • The item number for the purchase you wish to return.
  • Information with regards to the fault, damage or error. You may attach photos.

Please read our Terms & Conditions (11. Faulty, Damaged or Incorrect Goods) with regards to faulty or damaged items.

Please read our Pallet Delivery page for more informaton on returning larger items.

CONTACT US

Delivery

Our postage is calculated for mainland UK (excluding the Scottish highlands).

Please contact us for further information on delivery charges for the Channel Islands, Isle of Man, Scilly Isles, Scottish Islands and Highlands, Northern Island and the Isle of Wight.

Petal Vale orders are dispatched to the UK via Hermes couriers. This is not a guaranteed service but orders are usually delivered within three working days after dispatch. We aim to dispatch your parcel within two working days of your order being accepted. (Please note that during busy times, – October to January – postal services can take longer to deliver goods).

The courier will make three attempts to deliver your parcel, usually on consecutive days. If you’ve missed the first attempt, they’ll leave a card to let you know of the next delivery date. You will also get notifications from Hermes with regards to your parcel by email and text (please remember to include both when checking out). Your courier will also give you the option to choose a safe place to leave your parcel, for example; front porch or garage.

Deliveries take place any time between 8am-8pm, Monday to Friday and 8am-6pm on Saturdays. We’re unable to change the time they’ll attempt but they’ll always try to provide a 2 hour estimated time of arrival which is updated on the tracking. 

Please note:

Depending on the size or weight of an item we may occasionally use an alternative courier service. 

Pallet deliveries for larger items have seperate delivery instructions which are displayed on the product description page. Please read our Pallet Delivery page for more informaton.

Please contact us for further information on delivery charges for these postcodes: 

Channel Islands – All postcodes containing GY and JE

Isle of Man – All postcodes containing IM

Scilly Isles – TR21-TR25

Scottish Islands
HS1-HS9
IV41-IV49 / IV51 / IV55-IV56
KW15-KW17 / KA27-KA28
PA20 / PA41-PA49 / PA60-PA78
PH42-PH44
ZE1-ZE3

Scottish Highlands
KW1-KW14
IV1-IV40 / IV52-IV54 / IV63
PA21-PA38 / PA80
PH16-PH26 / PH30-PH41 / PH49-PH50

Northern Ireland – All postcodes containing BT

Isle of Wight – PO30-PO41

Returns

Changing your mind

You have 28 days from receipt of your order to return your goods to us. Goods should be unused and in the original packaging. If you change your mind, please contact us at returns@petalvale.co.uk.

Please include the following information in your email:

  • Your order number
  • The item number for the purchase you wish to return.
  • We would be grateful if you jotted a quick note as to why you have chosen to cancel – we may use this information to improve Our Goods and services.

On receipt of your email we will begin the returns process and advise you on how to proceed.

On receipt of your return we will issue you with a full refund (minus the return postage cost).  We will reimburse the equivalent standard delivery cost of the original postage. Refunds will be made using the same payment method that you used when ordering the Goods. Please ensure you retain your proof of postage for safe keeping.

 

Unfortunately, we are unable to offer a free returns service at this time, however, if you have a PayPal Account you can claim back the cost of returning your item. Simply pay for return shipping and then request reimbursement from PayPal by following the link above. If your request is accepted, you will receive the corresponding funds directly into your PayPal account. It can take up to 10 days from the time you submit the refund request form for a refund to go through. PayPal will accept returns from local post regular mail, courier, or any other regular shipping options or service. Please ensure you retain you postal receipt as PayPal will not accept your request without proof of postage.

For more information please refer to our Terms & conditions (12. Cancelling and Returning Goods if You Change Your Mind).

Please read our Pallet Delivery page for more informaton on returning larger items.

 

Faulty, Damaged or Incorrect Goods 

If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced) Goods, please contact us at returns@petalvale.co.uk as soon as reasonably possible to inform us of the fault, damage or error, and to arrange for a refund or replacement. Please include the following information in your email:

  • Your order number
  • The item number for the purchase you wish to return.
  • Information with regards to the fault, damage or error. You may attach photos.

Please read our Terms & Conditions (11. Faulty, Damaged or Incorrect Goods) with regards to faulty or damaged items.

Please read our Pallet Delivery page for more informaton on returning larger items.