PALLET DELIVERIES
Pallet Deliveries
1) Your goods will be delivered by courier and should be with you within 7 days of placing your order. The courier will contact you to arrange a mutually convenient delivery time. The courier will not attempt delivery until contact has been made with you. Please ensure that you point out ANY potential delivery issues, such as restricted access, at this time. Actions required to overcome delivery issues may be chargeable to you, particularly if only discovered on the day of delivery.
2) Pallet deliveries are to ‘kerbside’ only, (unless otherwise agreed). The pallet(s) will be lifted from the delivery vehicle using a tail-lift and pallet forks and placed in the first convenient, safe location. Drivers are not obliged to move the pallet any further into the customer’s property. Please contact us if you have requirements beyond this.
3) If a situation arises where consent is given for delivery to be made without a signature, to an empty address for instance, it will not be possible for any claims regarding transport damage to be made.
4) If a delivery fails through there being no recipient to sign for the goods, a re-delivery charge will be applicable.
5) Please ensure that somebody with the sufficient authority and time is available to accept and sign for your goods during the agreed delivery window.
6) Please ensure that all potential recipients of the delivery are made aware of these procedures.
7) As couriers will not accept any claim for damage against a delivery that has a clean signature, and an ‘unchecked’ signature is deemed by the couriers to be a clean signature, all goods MUST be checked at the TIME OF DELIVERY. The courier is obliged to allow 15 minutes for you to open up boxes or pallets in order to inspect the goods closely. If they refuse to do so, please sign for the consignment as damaged and contact us immediately to inform us of this.
For the avoidance of doubt, no claim for transport damage can be made where a clean/unchecked delivery signature has been provided. As you have indicated that you or your appointed representative will be on hand to accept the shipment within the agreed delivery window, there will be no exemptions to this policy if a clean/unchecked signature is provided by any other party. Unless you contact us, we will progress this order under the terms of these procedures.
Pallet Returns
Please note that if you change your mind you will be liable for the return delivery charges. Pallet delivery prices start at around £45. The price can be higher depending on your postcode and pallet size. Please contact us for a quote if you wish to proceed with a pallet return.
For more information please refer to our Terms & conditions (12. Cancelling and Returning Goods if You Change Your Mind).
PALLET DELIVERIES
Pallet Deliveries
1) Your goods will be delivered by courier and should be with you within 7 days of placing your order. The courier will contact you to arrange a mutually convenient delivery time. The courier will not attempt delivery until contact has been made with you. Please ensure that you point out ANY potential delivery issues, such as restricted access, at this time. Actions required to overcome delivery issues may be chargeable to you, particularly if only discovered on the day of delivery.
2) Pallet deliveries are to ‘kerbside’ only, (unless otherwise agreed). The pallet(s) will be lifted from the delivery vehicle using a tail-lift and pallet forks and placed in the first convenient, safe location. Drivers are not obliged to move the pallet any further into the customer’s property. Please contact us if you have requirements beyond this.
3) If a situation arises where consent is given for delivery to be made without a signature, to an empty address for instance, it will not be possible for any claims regarding transport damage to be made.
4) If a delivery fails through there being no recipient to sign for the goods, a re-delivery charge will be applicable.
5) Please ensure that somebody with the sufficient authority and time is available to accept and sign for your goods during the agreed delivery window.
6) Please ensure that all potential recipients of the delivery are made aware of these procedures.
7) As couriers will not accept any claim for damage against a delivery that has a clean signature, and an ‘unchecked’ signature is deemed by the couriers to be a clean signature, all goods MUST be checked at the TIME OF DELIVERY. The courier is obliged to allow 15 minutes for you to open up boxes or pallets in order to inspect the goods closely. If they refuse to do so, please sign for the consignment as damaged and contact us immediately to inform us of this.
For the avoidance of doubt, no claim for transport damage can be made where a clean/unchecked delivery signature has been provided. As you have indicated that you or your appointed representative will be on hand to accept the shipment within the agreed delivery window, there will be no exemptions to this policy if a clean/unchecked signature is provided by any other party. Unless you contact us, we will progress this order under the terms of these procedures.
Pallet Returns
Please note that if you change your mind you will be liable for the return delivery charges. Pallet delivery prices start at around £45. The price can be higher depending on your postcode and pallet size. Please contact us for a quote if you wish to proceed with a pallet return.
For more information please refer to our Terms & conditions (12. Cancelling and Returning Goods if You Change Your Mind).